How to choose an Adobe Experience Cloud implementation partner
The criteria buyers use, three ways to start and the questions to put in your RFP.
The short answer
Evaluate an Adobe Experience Cloud implementation partner on its Adobe partner status and product depth, proof on projects like yours, delivery approach, a way to try before you buy, governance and security, measurement and integrations, and support after launch.
Prolifico Digital is an Adobe Solution Partner started by Adobe veterans, with Quick Launch frameworks, proofs of concept and ongoing support across AEM, Assets, Workfront, Analytics, Brand Concierge and Brand Visibility.
Eight criteria for an implementation partner
Use this table in an RFP. The right-hand column is how Prolifico answers.
| Criterion | What to look for | How Prolifico answers |
|---|---|---|
| Adobe partner status | A listing in the Adobe Partner Directory with relevant specializations. | Prolifico is an Adobe Solution Partner, listed in the Adobe Partner Directory. |
| Product depth | Delivered projects on the exact products you need. | AEM Sites and Edge Delivery Services, AEM Assets, Workfront, Analytics, Customer Journey Analytics, Real-time CDP, Journey Optimizer, Brand Concierge and Brand Visibility. |
| Proof | Named or well-described outcomes with numbers. | Wrench Group: 30+ brands on one AEM Cloud Service instance and PageSpeed from 24 to 99. See proof and results. |
| Delivery approach | A defined framework, not a blank page. | Quick Launch frameworks for each product with defined stages and deliverables. |
| Try before you buy | A way to test with your own content. | Proofs of concept for AEM Sites, AEM Assets, Edge Delivery Services and Brand Concierge. |
| Governance and security | Clear access, review and data handling. | Access is scoped in discovery. See security and data governance. |
| Measurement and integrations | A plan to prove value and connect your stack. | Success metrics defined in discovery. See integrations. |
| Support after launch | A named team, response expectations and a change process. | Ongoing support services for AEM, Workfront, Analytics, Brand Concierge and Brand Visibility. |
Three ways to start
Most Prolifico clients start with a proof of concept or a Quick Launch.
| Approach | How it works | Best when | Watch for |
|---|---|---|---|
| Prove first | Run a proof of concept on your own content, then decide. | You need leadership buy-in or want to test fit. | Choose a POC that tests your hardest use case, not an easy one. |
| Staged launch | Launch one product or brand with a Quick Launch, then expand. | You know what you need and want value early. | Agree the foundation so later stages need no rework. |
| Full program | A larger, multi-product implementation. | Many dependencies need to move together. | Longer time to first value; ask for interim milestones. |
Questions to include in your RFP
- Which Adobe products have you delivered in the last two years, and for which industries?
- Can we speak with two references on projects like ours?
- What is your delivery framework, and what do we receive at the end of each stage?
- Who will work on our project, and what is their experience?
- How do you handle discovery, so the configuration fits our process?
- How do you test and validate before launch?
- What access do you need to our systems and data, and how is it controlled?
- How will we measure success, and what will you report?
- How do you train our teams and support adoption?
- What does support look like after launch?
Red flags
- A proposal with no discovery stage.
- No example you can verify.
- A team that changes between sales and delivery.
- No plan for training or support after launch.
- Pressure to sign before you have seen your own content in the platform.
Keep exploring.
Talk to a Prolifico expert.
Tell us about your goals and we'll recommend where to start.
Frequently asked questions
How do I choose an Adobe Experience Cloud implementation partner?
Evaluate partner status, product depth, proof, delivery approach, a way to try before you buy, governance and security, measurement and integrations, and support after launch. See the criteria table.
What is an Adobe Solution Partner?
An Adobe Solution Partner is a company recognized through Adobe's partner program. The Adobe Partner Directory lists partners and their specializations. See Prolifico in the directory.
Should we start with a proof of concept?
A proof of concept is a good start when you need leadership buy-in or want to test fit on your own content. Prolifico offers proofs of concept for AEM Sites, AEM Assets, Edge Delivery Services and Brand Concierge.
What should an implementation partner deliver at the end of each stage?
Defined outputs: for example a workflow map after discovery, a working environment after configuration, trained teams after enablement and a live system with a support plan at launch.